FREQUENTLY ASKED QUESTIONS
Which payment methods do you accept?
We accept debit and credit cards Visa, MasterCard, Maestro, American Express, Google Pay, Apple Pay.
We also accept Satispay (mainly for Italy), choose "Manual" at the check-out and follow the instructions.
Can I cancel my order?
Did you change your mind? Contact us ASAP at firstname.lastname@example.org. If your order has not been shipped yet we will refund it, otherwise you should follow the Return procedure.
To which countries do you ship and how much does it cost?
To Italy: the shipment cost is 6EUR for orders below 150EUR, free for larger orders
For shipments outside of Italy, please contact us before finalizing the order to confirm the correct cost.
Can I change the shipping address after I placed the order?
If your realize there's a mistake in the address please contact us ASAP to correct it. If the order has already been shipped you might have to wait for the parcel to be returned.
How can I trace my order?
When we book the pick up with the courier you will receive a confirmation email with the tracking number and link.
How long before I will receive my order?
Usually we ship out the orders within 48h, then the courier will take 2-4 working days.
Returns and Refunds
I'm not satisfied with my order, can I return it?
Sure, you have 14 days from when you receive the order, to inform us that you wish to return or exchange your order. We will only accept products as new, including all labels. Products that have already been used or are damaged will not be refunded.
1. Send us an email at email@example.com informing us the order number, product you wish to return/exchange and the reason.
2. Choose how to be refunded: with a credit for Blank (for shipments within Italy we will arrange the pick up) or with a full refund (in this case we will provide the address for the shipment at your cost)
3. After we will receive and check the product(s) we will accept your refund request and do the refund within 14 days.
We are always looking forward to hear from our followers!
You can book a video call through our platform or send an email to firstname.lastname@example.org.